Driver Fumes at Paying S$10 for S$0.60 Oversight at Woodlands Checkpoint

Last Tuesday, as I was passing through the Woodlands Checkpoint on my way back from Johor, I used my CashCard to pay the S$2.70 fee.

Unfortunately, my card showed a balance of S$2.10.

I explained my predicament to an Immigration and Checkpoints Authority officer, who advised me to go to Block B to see the officials there.

At the payment counter, I was charged a total of S$12.70, which included a S$10 administrative fee.

The ICA should consider installing top-up machines for CashCards for motorists passing through the Checkpoint.

It was painful to pay the extra S$10 due to a minor oversight.

On the Malaysian side, if my Touch ‘n Go card happens to be short on cash, I could top up the card at five counters after clearing immigration.

This letter was written by Heng Cho Choon.
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