Travelled via Tiger Airways on 19th September 2015. Got stopped after checking in at the gate where you show your passport and boarding to the Cisco officer.
A man wearing black jacket, showing “baggage …. ” from Tiger Airways stopped me, saying that my luggage exceeded the dimensions allowed on board. Brought me to the counter at the side to check in and was charged S$50.
On the receipt, it did not mention that the dimensions were over the limit. It just states that it is 8kgs,(baggage’s weight allowance is 10kgs for #tigerairways, which is better than another budget airline).
Before he brought me there, I told him that there were a few Caucasians (I am not here to offend any Caucasians) before me with the same luggage sizes, some bigger I guess and they did not check in. He just told his friend, “Got meh, got meh, never see.”
So I moved on with it, and snapped a few pictures of the luggages of the same size, contacted Tiger Airways via Facebook message as they do not provide an email address on the website.
Below are the conversations between me and Tiger Airways. I was nice at the start. Snapped eventually before i came back on the 23rd September 2015 as there are no proper answers to my queries.
Answering in a way that is not helpful to the situation as I explained, making me repeating over and over again even up till earlier this morning, no replies from them again. Did not even want to identify him/herself.
Surprisingly, I was allowed on board with the same luggage on the way back to Singapore.
Thanks Dee for this letter.
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