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Fantasy Desserts Owner Issues Public Apology for “Harsh Remarks” and “Mistakes Made”

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Fantasy Desserts has apologised to the public and the woman who the dessert store owner harassed after she gave the store a lousy review.

(READ: Orchard Dessert Shop Owner Sends Lawyer’s Letter to Customer who Left Her Lousy Online Review)

Long story cut short: Sara Chantelle Lim, owner of Fantasy Desserts at Orchard Gateway, sent a lawyer’s letter to a customer who left a lousy review of her store online calling for her to retract her “defamatory” statements. Lim, more popularly known as the blogger who was called “shameless” for throwing a S$40,000 sponsored birthday party, took offence at the customer for criticising the service of staff at her shop, and the quality of the dessert served.

Still, Celena Ho isn’t satisfied – apparently, in the interest of the public.

She has demanded that Fantasy Desserts promise to never again harass its customers in the way it did her.

And, to do some charity work too.

“In your apology, you shall include steps taken to improve your PR standards, make a clear stand against such harassment against your customers, and print an undertaking that you shall not have an event like this happening again.

You shall make a donation of an amount, you deem commensurate to the pain resultant of your actions, to any charity of your choice and publish that receipt on social media.”

And now you know why we prefer to kopitiam beer to hipster ice cream joints any day.

This is Ho’s full response to Fantasy Desserts’ apology note:

“Dear Fantasy Desserts (I am unable to reply to your comment directly on your Facebook page),

I note your public apology posted on your social media platforms.

I have received your Letter of Demand to Cease & Desist, despite me striking a very conciliatory tone in my last statement.

You need to withdraw that immediately, and unreservedly so. Your legal counsel shall write to me retracting that letter, and apologise for the inconvenience and duress the action has caused me.

You shall also publish the retraction, and the apology on your website, social media platforms, and at your Orchard Gateway shopfront for no less than fourteen (14) days from the date of retraction.

In your apology, you shall include steps taken to improve your PR standards, make a clear stand against such harassment against your customers, and print an undertaking that you shall not have an event like this happening again.

You shall make a donation of an amount, you deem commensurate to the pain resultant of your actions, to any charity of your choice and publish that receipt on social media.

Upon this, I shall consider the matter, for which you had publicly assumed responsibility for, closed.

I reserve my rights.”

 

 

 

 

1 Comment

1 Comment

  1. Bedevilled

    February 6, 2018 at 12:49 am

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