Grab Driver Accused of Punching Passenger and Breaking His Teeth over Trip Cancellation Dispute


A Grab driver has been accused of punching a passenger , resulting in him breaking 4 of his teeth.

The incident took place on Saturday (12 May) at about 11.50am.

The passenger, Henry, was heading to Choa Chu Kang together with his wife and 2 children.

He booked a Grab ride to pick him up from Block 727 Yishun St 71.

The Grab driver, who arrived in a black Audi, refused to ferry Henry and his family because one of Henry’s children was a 5-year-old.

The Grab driver then told Henry that he should have indicated during his booking that he had a young child with him.

Henry said the driver told him to book another ride and drove off, but returned about 5 minutes later.

By then, Henry had already booked another ride with a Ryde driver.

The Grab driver then allegedly questioned Henry as to why he hadn’t cancelled his earlier booking.

Henry told the driver he that he should be the one to cancel the booking as he had refused the pick-up.

Henry said that when the Ryde driver arrived, the Grab driver started verbally abusing him and prevented him entering the Ryde car, and kept telling him to cancel his Grab booking first.

Henry agreed and his family then entered the Ryde car.

But, the Grab driver was still allegedly fuming, and opened the door of the Ryde car and punched Henry in the face.

Henry then got out of the Ryde car, called the police, and sprawled on the Grab driver’s black Audi to prevent him from leaving the scene.

He was later sent to Khoo Teck Phuat hospital by paramedics, while police officers questioned the Grab driver.

Said Henry:

“I was attacked without any provocation, and it was carried out in front of my wife and two young children. The assault has caused serious mental trauma to me and my family. I feel a sense of helplessness for letting my children witness their father being attacked by a stranger.  Not to mention the effect this incident has on my children.  What if they learn from to solve their problems through violent means?”

Police have classified the incident as a case of voluntarily causing hurt, and investigations are ongoing.





  1. Anonymous

    May 28, 2018 at 1:07 pm

    Sounds like the rider deserved it. Probably act entitled and talk rudely to the grab driver. The driver just doing his job and the rider should cancel the ride otherwise he cant find other passenger. The guy probably refuse to cancel the ride and when the driver come back he give attitude so he probably deserve it.

  2. Anonymous

    May 28, 2018 at 8:12 pm

    Violence is never the means to solve any issues whether it is deserving or not there are better ways to solving issues

  3. Anonymous

    May 29, 2018 at 3:20 am

    I’m a Grab Driver also ,I have come across such Driver also and mentally not patient with there self so that they are a danger to the other Drivers and t the Passengers ,I was in Customer service line and any Body who picked passengers or Humans they they attend to should treat like a Friend because they are your Neighbors ,I was a floor manager before ( This the where you portrait your Family value like Mother and Father Behaviour teachers you out there ) so think before Doing Anything .

  4. Anonymous

    May 29, 2018 at 10:01 am

    Rider partly to be blamed for this saga and he should have cancel the trip as agreed but did not do it. Cheap rider.. Grab apps should have the the option features for cancellation without penalty to driver and also 5 mins cancellation fees must be used just like Uber. Current features does not favour driver at all

  5. CK

    May 29, 2018 at 11:56 am

    Just another uneducated passenger that ignore about Singapore law and regulation. But the driver should not use force.

  6. Anonymous

    May 29, 2018 at 3:03 pm

    nevertheless, resorting to violence is no way to end this trivial business. Could’ve held his temper and move on, plenty of customers to pick up.

    • Desmond

      May 30, 2018 at 11:30 am

      The Grab driver cannot pick up any new bookings unless the earlier one is cancelled. In this case the rider should have cancelled the booking as there is no penalty to him but as for the driver, he will suffer a loss. If the driver cancels the booking, up to a certain percentage, Grab will forfeit his incentive estimated to be around $300.

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