Ms Lee had put up a Facebook post which suggest that Hydroflux was a dodgy company and warned the public to “be careful”.
“A resident from Blk 432B wrote to me and his current MP Ong Ye Kung. He said that some sales personnel from Hydroflux came to his house, and claimed to be doing a HDB-affliliated survey on water quality. They claimed selected households enjoy a package deal on their water filters, which will be installed in future BTOs.
After Clarification with HDB, HDB told us that Hydroflux is NOT an HDB appointed contractor and currently does NOT have any BTO projects with HDB.
So, be careful.”
But Hydroflux has hit back, saying Ms Lee didn’t bother to clarify the issue with the company before going about “tarnishing one’s reputation purely based on hearsay”.
“We have been a trusted company for many years with many customers pleased with our services. As a politician representing the PAP and the government, we feel that this is very unprofessional as she deemed it on her on that this is a scam purely based on hearsay without actually listening to both parties.”
Hydroflux says it has spoken to the resident involved, and the issue was a misunderstanding.
The company expressed its disappointment with Ms Lee for her careless remarks.
“This is totally against the rule of law. We tried contacting her but to no avail. We only managed to talk to a volunteer that is working with her yet we were still denied the chance to actually speak to the politician itself. We were told that the only form of contact possible is through her email which is totally unreasonable as this method of communication is not direct and would only delay the process even longer. If the politician can take a minute to post this one Facebook, why do we have to go through the form of email which probably take mutiple working days just to get a reply when she could simply speak to us on the phone at the very least.
From what we know, this is not the standard procedure that a politician does, a politician would listen to both parties before publicly declaring anything and tarnishing one’s reputation purely based on hearsay.”
Ms Lee’s comments stirred her supporters to condemn the company.
Her post was shared over a hundred times.
At the time of print, she hasn’t removed her post.