A Singaporean service staff has accused a Hotel Boss cafe manager of racial discrimination.
Hunter Helmsley claims that he was at the hotel to pick up guests who were dining at the café when he was told off by the manager in a racially offensive manner.
“I was on duty to pick my guest up from hotel BOSS. I was requested by the hirer to rendezvous in the lobby cafe.
I proceeded to the lobby cafe and was approached by the cafe manager, Ms Jasmine. She asked for my room number and pax. I then told her that I am looking for my guests. As I peeked into the cafe, I found my guests who requested for a bit of additional time. I then went back to the hotel lobby to wait for them. As after some time, there was still no sign of them, without any joy, I decided to go back to the cafe to look for them. As I approached the cafe, Ms Jasmine looked at me and asked me for my room number and pax (this was just 5 minutes after she saw me earlier on). I told her again that I am not a hotel guest and that I had just came here a few mins ago looking for my guests. Ms Jasmine stared at me and raised her voice and with a rude tone, she blatantly said, “ALL OF YOU SO BLACK HOW TO RECOGNIZE?”
Burning up with fury, I couldn’t believe her ignorance and how blissed (sic) and blatant she was. When I told her to repeat what she had just said, without any remorse, she proudly repeated what she had told me. I felt utterly disgusted and for once I felt so alone and defenseless.”
Apparently, Hunter isn’t the only one who has complained about the bad service from front-desk staff at Hotel Boss.
Several complaints of similar nature have been posted on the hotel’s Facebook page before this incident.
Hunter has reported the matter to the Hotel Boss management.
“It does not matter if hotel Boss was a hostel or a 5 star hotel. As a service provider, hiring the right people requires their HR to conduct due diligence on their candidates. Staff performances should also be constantly accessed.”
The Singaporean Indian says that is sharing this story to highlight racism in Singapore, and to prevent racist behaviour from flourishing.
“I am of Indian race and I am proud of my race, ethnicity, and culture. I am born and bred in Singapore. Like any true blue Singaporean, I served NS proudly amongst multi racial brothers and sisters. We have learnt that no matter what skin color one has, we are all the same, and we shed blood, sweat and tears together.
I work in the service line, and I have seen many different cultures that entail unique behaviors yet so friendly. But with every good day comes tough guests who are rude, but I still carry myself well as a Singaporean. I aim to provide ethical service without prejudice and ensure that when my guests go back to their respective countries, they will always remember SG as a true multi-racial country with friendly and genuine people.”