The delay took place due to a track circuit fault at Jurong East station.
At 8.41am, SMRT alerted commuters that travel time could be extended between 5 and 20 minutes.
However, commuters said that their travel times were delayed by longer than that, and slammed SMRT for not being upfront about the delays.
They took to Twitter to vent their frustration.
“when it’s rainy & the hurdle to get to work is real when it took 45mins btwn 2 mrt stations bc of a train fault. i want the day to end alr.”
“Wow, im appalled. I board the train frm boon lay at ard 8.25am & have just reached buona vista @9.15am. I wonder how u guys est ur delay.”
“10 mins is understatement. It’s at least a 30 mins delay at Jurong East”
At 10.58am, SMRT announced that train services had returned to normal.
SMRT has come under fire recently for delays on the North-South and East-West Lines during peak hour as a result of testing of a new signalling system.
SMRT CEO for trains, Lee Ling Wee, has said that there’s no choice but to test the new signalling system on the North-South and East-West Lines throughout the day, including peak hours.
He said that if SMRT only tested the trains in the odd hours of the morning or weekends, then the process would take years.