She says a Grab Taxi-registered driver refused to acknowledge her S$5 discount coupon, scolded her using vulgar language, and wanted to stop her midway through the journey at Singapore’s red light district.
He says she insisted on S$5 off without showing any discount coupon, reacted with vulgarities because she started cursing and swearing first, and stopped at the first exit after the expressway which is Sims Avenue – brightly lit and far from the red-light district.
That’s the gist of a flame war that has been started online between a female passenger Ms Adeline Lok and a driver she booked over transport app Grab Taxi, Mr Winson Tong.
The incident, which took place at around 4am yesterday morning (29 Jul), escalated to the point where police had to be called to scene.
The driver, Mr Winson Tong, said that he had been scammed 4 times by others claiming to have discount coupons, losing S$20 in the process, and hence refused to give this passenger the benefit of the doubt anymore since he received no notification that she was eligible for a discount and she couldn’t provide evidence to back her claims.
He accused his passenger, Ms Adeline Lok, of casting the first stone with her Facebook attack accusing him of misdemeanour.
“The passenger kept demanding she get the discount and said she will only pay me $7, instead of the usual fee of about $12.
“I then gave her an alternative. I told her I will drop her off at the next exit if she still refuses to pay me the full fare and I will not take a single cent from her.
“She then shouted vulgarities at me. I was naturally provoked and I scolded her out of anger.
“I know I shouldn’t have done that on hindsight, but she was being very rude.
“The next exit, as I was travelling on the Ubi KPE, was Sims Avenue and that is where I stopped her so that she could get another vehicle.
“It is not at the red light district area but it is the stretch where there is a row of durian stalls and coffee shops. Now, these shops were not closed and the place was brightly lit up.
“I told her to get off my cab and said I will not charge her, but she instead kept saying that she will call the police.
“She also said she will sit in my cab until the police arrived.
“At this juncture, I also called the police and they arrive within 15 minutes.
“When I explained the situation to them, the passenger realised she could not do anything because she did not have proof that she was entitled to the discount in the first place.
“Now, she is trying to “shame” me on the Internet. I did not even realise that she had taken my picture.
“I feel the situation is unfair as I was merely being cautious about the discount as I did not want to bear the cost of it again. I also told her I will not charge her for the journey and dropped her off at a place where she could have easily gotten on another cab.”
This isn’t the same picture which Ms Lok painted of the situation.
She accused the Mr Tong of behaving aggressively and acted like a lamb only when the police came:
“So I booked this #GRABCAR SFY7104K about 4am this morning to go home because my gf told me there’s some #SG50 promo. For those of you who’ve used this, you would know it shows a green check and “Enjoy $5 off your ride” once you enter the code. Well, I waited, what was supposed to be “5min” but kept changing and extending, because this Winson Tong Kar San took God knows what kinda route from Kallang to Ubi.
After boarding the cab for about 5min, or when we found ourselves in KPE, this a*hole started a conversation with me asking if I’d gotten the sms for the promo. I told him as a matter-of-fact-ly I didn’t. Then he said “oh then I would have to charge you full fare” and I said he couldn’t because it showed on my app that I’ve entered the code. He goes on saying that this was “instructed by his company” and “will give me a CHOICE – either i pay full fare or he drops me off”, raising his voice at me this whole time. I replied, “in the middle of KPE?? and after me waiting so long for you? couldn’t you have asked me this the moment I boarded? what kind of choice is this?”.
So, in midst of us arguing over this, he got us out of KPE AND STOPPED BY THE SIDE OF GEYLANG, telling me to get off. I refused and said I would call the police if he dropped me off there (Note: for those of you who don’t know the gravity of the matter, Geylang is NOT the place for a girl to be by the side of the road esp at those hours). He just continued shouting at me so I dialled for the police. I believe the person who picked my call up recorded his shouts in the background as I was making this report. At this point, he gets off his car SHOUTING PROFANITIES and walked to my passenger door, flinging it open. I was pretty sure if I wasn’t on the phone with the Police, he would have dragged me out (body language is a big tell).
While waiting for the Police to arrive, he went on hurling more insults and threats in both English and Hokkien such as calling me names (obscenities and not), insinuating I didn’t have money to pay and claiming he isn’t scared of me and would “play” with me because he’s got time. Also, he let slipped that HE’D SEEN THE PROMO CODE WAS ENTERED. Most of these I recorded on my phone.
Lo and behold, when the Police came, this a*hole cuts in front of me, acted all meek and good citizen, claiming to them he’d told me nicely to get off because I COULDN’T PROVE I’D THE PROMO SMS but I refused. Thankfully I’d recorded how and what he was yelling at me and not look like a total bitch, trying to turn the tables. To be honest, I was actually amused at how different he acted in mere seconds and regretted not video-ing the WHOLE incident. To top it off, he actually thanked the Police profusely when the matter was “concluded” at that spot. *rolls eyes* Talk about “bullying the weak”, or trying to.
I’ve been calling #GrabTaxi‘s hotline wanting to lodge a complaint about this guy’s attitude and how he’s repeatedly COMPROMISED MY SAFETY. Guess what? Nobody ever picks up the call. This is no wonder why this a*hole isn’t worried about being rude to his passengers. I’d written a “very bad” experience review for him and an email was sent to me claiming a customer service officer will get in touch with me, but, nope.
IMO, if #GrabTaxi cannot handle the volume it’s generating with a promo IN LINE WITH SG’S BIG CELEBRATION, jamming its systems and causing such technical glitches which result in the inconveniences to both its passengers and drivers, then don’t even try.”
The Grab Taxi promotion at the heart of the dispute entitles passengers to a S$5 fare discount if they make a booking via a Grab Taxi app.
Passengers have to key in a promotional code while making their booking, and both passengers and their appointed drivers will be notified once the discount has been activated.