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SMRT Rolls Out More Initiatives it says will Improve Feedback and Safety


SMRT has introduced four more initiatives which it believes will improve commuter feedback channels and safety measures. This in addition to the 3 initiatives launched in July this year — Care Stickers, Priority Queues and Mobile Device Charging Points. The latest measures are:

eFeedback System

Allows commuters to leave their comments on customer service via a tablet device at the station’s Passenger Service Centre.

This service is now at four MRT stations – City Hall, TanjongPagar, Orchard and Kent Ridge – and will be implemented at 18 more stations, including Jurong East, Woodlands, Marina Bay and Changi Airport.

Snap & Report (SNAP-REP)

SNAP-REP is a technical defect reporting channel, for commuters to alert SMRT of any issues they come across while travelling on its network.

They can take pictures of the defect and send it to the WhatsApp hotline at +65 9788 4398 with details such as vehicle number, date, time, location and a short description of the defect.

Care Zones

These are CCTV-monitored zones that are prominently located at waiting platforms of MRT stations so that SMRT can better ensure the safety of those with special needs, children and those who may require extra attention while travelling alone.

This initiative will allow commuters quick access to Emergency Phones to alert station staff when in need of immediate assistance.

The zones have been implemented at TanjongPagar, Orchard, City Hall and Kent Ridge, and will be rolled out to nine other stations over the next month.

Escalator safety announcements

These announcements are to alert and remind commuters of their safety when using the escalators, lest they get too distracted by their mobile devices.

Currently installed at Simei and TanjongPagar, it will also be introduced at other high passenger flow stations such as Yishun, Buona Vista, Jurong East, Orchard and City Hall.


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